AI inventory
Systems that this appliance observed in traffic or that a person declared.
An observation never becomes a declaration on its own. A person confirms it. An empty inventory means that nothing was recorded, not that no AI is in use.
Support reply assistant
The inventory record, as confirmed by a person.
- Owner
- Head of Customer Operations
- Purpose
- Drafts replies to customer tickets for an agent to review
- Vendor
- Linked to a provider this appliance knows
- Models
- Recognised from observed requests
- Linked
- 1 agent and 1 MCP server
- Provenance
- Observed, then confirmed as declared
Risk classification High
Computed by published rules from the completed baseline assessment. The assessor does not choose the level.
This level requires a privacy review, a security review and an approved vendor before approval can be requested.
Reviews
Each review records the reviewer’s decision, with findings, conditions and the next review date.
A privacy review is not a DPIA. A security review is not a certification. The console says so on the page.
Approval Approved
Decided by an administrator who did not make the request.
- Requested by
- Operator, Customer Operations
- Decided by
- Administrator, Security
- Basis
- Classification, both reviews, vendor approval and inventory snapshot, pinned at the time of the request
- Conditions
- Block the delete tool on the linked MCP server
- Ends
- Twelve months from the decision. The maximum is three years.
If anything in the basis has changed since the request, the approval is refused. The administrator approves what is in front of them.
Gateway Refused
A request carrying a national identification number, sent from the console playground.
The refusal names the rule that caused it. Nothing was sent, and nothing is billed.
Governance status Review required
The vendor’s classification changed after approval. Nothing is revoked automatically. A person decides.
The audit package can be downloaded: every record about this system, as stored, with a statement of what the package does not prove.